HOLD

Member request

Pause
your membership.

01

Membership Hold

Two dates,
a short note.

Hold policy

  • Once every 16 weeks. One hold per 16-week period.
  • 7 to 28 days. Shorter is not a hold, longer is a cancellation.
  • Effective next Monday. Requests submitted today start the following Monday.
  • $25 fee if your hold runs longer than 7 days.
  • Billing resumes automatically the day your hold ends.
  • To cancel during a hold: end the hold first, then submit a cancellation.

What happens next. You will hear back within one business day to confirm the start and resume dates. The hold takes effect on the agreed start date. Billing resumes automatically the day the hold ends.